Improve Your OTIF: The On Time Delivery Course for Manufacturing Managers

OTIF stands for on time in full. It measures whether you're delivering the right quantity to your customers, when you promised it. That combination — timing and completeness — is what your customers actually care about.

Poor OTIF is expensive in ways that compound. You lose customer trust, you invite penalty clauses, and your team spends more time firefighting and chasing than actually improving. For manufacturing businesses, delivery performance is often the single most visible measure of operational health. When your OTIF is low, everything else feels harder.

The good news is that on-time delivery is fixable. It isn't a question of working harder or throwing more resource at the problem. It's a question of having the right structure in place.

This course gives you a systematic approach to diagnosing and fixing the root causes of poor delivery performance — not the symptoms.

Most operations managers and production managers already know their OTIF figures. What they're missing is a clear method for turning that data into action. The course walks you through four modules that build on each other: understanding where your delivery performance is breaking down, tightening your scheduling and prioritisation, building the visibility tools that keep your team aligned, and sustaining the improvements once they're in place.

It's practical throughout. No theory for theory's sake. Every module is built around what actually works in real manufacturing environments, drawn from over 25 years of consulting experience.

The methods in this course are not classroom exercises. They come from real client engagements with real manufacturing businesses, and the results speak for themselves.

One client improved their OTIF from 22% to 98% within a few months of applying this approach. Another reduced their lead time by 70%. And an aerospace supplier (Ford Aerospace) went from last place in their customer's supply league table to first — again, within a few months.

These aren't outliers. They're what happens when you put the right structure around your delivery performance and give your team a clear way to work.

The course is split into four modules, each designed to be completed without disrupting your working week. By the end, you will know how to:

Each module combines straightforward instruction with practical application, so you're building your improvement system as you go rather than waiting until the end.

This course is written for production managers, operations managers, and business owners in manufacturing who know their delivery performance needs to improve but aren't sure where to start — or who have tried other approaches and not seen the results they expected.

It suits businesses of any size. Whether you're running a team of ten or managing a larger operation, the principles and tools apply. You don't need a background in lean or continuous improvement. You just need a genuine interest in fixing a problem that's costing your business customers and credibility.

If your on-time in full figures are where you want them to be, this course isn't for you. If they're not, it is.

The On Time Delivery Course costs £80 — a one-time payment with no subscription and no hidden fees.

Every enrolment comes with a 30-day money-back guarantee. If you work through the course and don't feel it has given you a clear path to better delivery performance, you'll get a full refund.

The course was developed by Giles Johnston, a Chartered Engineer with more than 25 years' consulting experience helping manufacturing and construction businesses improve their operational performance.